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SEWA: Sharjah’s Electricity & Water Authority | Complete Guide to Services and Bill Payments

Last updated on : 19 Sep 2024
4 min read

The Sharjah Electricity and Water Authority (SEWA) is the government entity responsible for managing and supplying electricity, water, and natural gas services in Sharjah. Established to cater to the growing infrastructure needs of the emirate, SEWA ensures that residents and businesses have access to reliable utility services.

In this guide, we’ll walk you through everything you need to know about SEWA: from its services and bill payments to frequently asked questions (FAQs).

What is SEWA?

SEWA, short for Sharjah Electricity and Water Authority, is a public utility authority that oversees the generation, transmission, and distribution of electricity, water, and gas across the emirate of Sharjah. It was established in 1995 to take over the management of utilities from private companies.

SEWA serves more than 2 million people and several industries across the emirate. Its mission is to provide uninterrupted services while promoting sustainable energy and water conservation.

How to Check and Pay SEWA Bills?

Staying on top of your SEWA bill payments is crucial to ensuring uninterrupted services. SEWA offers multiple ways for residents and businesses to check and pay their bills conveniently.

1. Checking Your SEWA Bill Online

You can easily check your SEWA bill online via the official SEWA website. Follow these steps

  • Visit the SEWA website: www.sewa.gov.ae

  • On the homepage, navigate to the “Billing Services” section.

  • Select “View Bill.”

  • Enter your account number or consumer number found on previous bills.

  • You will be able to view your current outstanding bill, payment history, and due date.

2. SEWA Mobile App

SEWA also provides a mobile app available on both iOS and Android devices. The app allows users to

  • Check their current bills

  • View payment history

  • Get notifications about due dates

  • Make payments directly through the app

3. Paying Your SEWA Bill

SEWA offers several methods for paying your electricity, water, and gas bills, ensuring that users can choose the most convenient option

  • Online Payment via SEWA Website: You can pay your SEWA bill online using your credit or debit card through the SEWA website. Simply visit the "Payment" section, enter your account details, and follow the instructions for making a secure payment.

  • SEWA Mobile App: Make payments directly through the SEWA mobile app by linking your bank account or card to the app for seamless transactions.

  • Bank Payments: Many local banks in the UAE, such as Sharjah Islamic Bank, Mashreq, and Emirates NBD, allow users to pay their SEWA bills via their online banking portals, ATMs, and mobile banking apps.

  • Payment Kiosks: SEWA has installed payment kiosks across Sharjah, where you can settle your bills using cash or card.

  • Direct Debit: Set up a direct debit through your bank for automatic monthly payments, ensuring you never miss a bill payment.

Tips for Reducing SEWA Bills

SEWA plays a crucial role in Sharjah by providing reliable electricity, water, and gas services to millions of residents and businesses. Understanding how to manage your SEWA account, check and pay bills, and utilize services like customer support can help ensure smooth and uninterrupted utility services. Stay energy-conscious and take advantage of the multiple payment methods SEWA offers for ease and convenience.

  1. Use Energy-Efficient Appliances: Invest in energy-efficient appliances such as LED lights, energy-star-rated air conditioners, and water-saving faucets to lower your electricity and water consumption.

  2. Monitor Usage During Peak Hours: SEWA may charge higher rates during peak consumption periods. Try to reduce electricity usage during peak hours by turning off unnecessary appliances.

  3. Fix Leaks and Insulate: Fixing water leaks and properly insulating your home can significantly reduce your water and electricity bills.

  4. Install Solar Panels: SEWA encourages the use of renewable energy. You can install solar panels at your home or business to offset part of your electricity consumption and reduce bills over time.

Frequently Asked Questions

Your SEWA account number is a unique identifier assigned to each customer and is required to check your bill, make payments, or report issues. It can be found on previous bills or by contacting SEWA customer service.

SEWA calculates your bill based on your monthly consumption of electricity, water, and gas. The consumption is measured through meters installed at your premises. Your bill will reflect charges for each utility service based on the unit rates applicable for the billing cycle.

To activate SEWA services for a new property, you need to submit an application form either online via the SEWA website or by visiting a SEWA customer service center. Required documents include:

  • Emirates ID (for individuals)

  • Trade License (for businesses)

  • Proof of ownership or tenancy (such as a tenancy contract or title deed)

Once the application is submitted, SEWA will install meters and activate your services.

If you receive a bill that seems higher than usual, there could be several reasons:

  • Increased consumption during the billing period, especially during the summer months when air conditioning usage increases.

  • Leakage issues in your water pipes or appliances, which can cause a spike in water consumption.

  • Faulty meters, though this is rare. You can request SEWA to check the accuracy of your meters by contacting customer support.

If none of these factors apply, you can file a dispute with SEWA by contacting their customer service or visiting a SEWA branch.

SEWA’s customer service can be contacted through various channels:

  • Customer Service Hotline: +971 6 528 8888

  • Email: info@sewa.gov.ae

  • Live Chat: Available on the SEWA website and mobile app.

Additionally, SEWA has several customer service centers across Sharjah, including locations in Al Nasseriya, Al Majaz, and Rolla.

If you have made an overpayment or need a refund for any reason, you can apply for a refund by visiting a SEWA office or submitting a request online. Make sure to have your account details and proof of payment handy when submitting your application.

Disclaimer: Shory aims to present accurate and up to date information, however we take no responsibility or liability for any errors or omissions in the content.